Our onsite team provides a premium 24 x 7 x 365 Remote Hands and Eyes support service backed by a 30 minute response time SLA for priority issues.


This service can be customised to reflect each client’s requirements.

Power cycling equipment and hardware resetting
Power cycling equipment and hardware resetting
• Power Cycling of Equipment

• Card resetting

• Hard Drive Swaps
Basic troubleshooting
Basic troubleshooting
• Troubleshooting

• Initial diagnostics

• Securing loose cables
Visual Inspection
Visual Inspection
• Inspection and reporting on operational status of servers or other client devices

• Cable identification

• Live feed identification

• Status / positioning confirmation
Tape handling
Tape handling
• Tape handling

• Loading

• Onsite rotation and preparation for offsite storage


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