Technical FAQ

We offer a 99.999% uptime service. You should expect no network-related downtime, as our network infrastructure is set up completely redundantly (multi-homed, multiple providers, multiple physical paths) and allows for little to no issues from localised upstream outages.

We offer 24x7x365 access to pre-authorised staff to your equipment. Government-issued photo ID (driving licence or passport) is required in all cases for access to the facility.

We currently offer dedicated connectivity for 10Mbps, 100Mbps, and 1Gbps (copper and fibre) connections. Our customers are very satisfied with the redundant-path Servecentric bandwidth, but clients may choose to maintain direct vendor relationships. Currently there are over a dozen Tier 1 and Tier 2 carriers operating in our primary datacentre.

Servecentric can rack, stack and configure equipment delivered to us in line with predefined requests if required. Our experienced engineering team works across a variety of vendor products and solutions.

Our data centres are staffed 24x7x365 by highly qualified security and technical personnel. Authorised client representatives may access their server cabinets or rooms as required. Surveillance video with over 150 cameras is available to our staff, and video footage is kept for at least 90 days. Tailored localised surveillance solutions are available upon request.

Servecentric utilises the VESDA (Very Early Smoke Detection Apparatus) sampling system to identify the exact incident location. The HI-FOG Water Mist system is used for fire suppression (and yes – it is suitable for data centres, it was designed to minimise any collateral damage to IT equipment)

We offer dedicated firewall solutions, which can then be customised to meet client requirements. Alternatively, clients can install their own solutions for perimeter security.

Servecentric provides lockable cabinets as a standard feature; however, optional features such as card scan, key code and biometric scan can be sourced as upgrades to the standard cabinets.

Yes, Servecentric provides options for data centre space for 1/3 cabinet (14u), 1/2 cabinet (21u), full cabinet (42u), customised cage spaces and full suites.

We offer 24x7x365 remote Hands and Eyes services. In addition, a range of managed services and hosting-related services are available. Please contact our sales team to discuss your specific requirements.

Yes, we can provide reports (either on request or scheduled) showing power and network availability. We also provide a portal for viewing up-to-date bandwidth usage.  Additional reporting is available depending on the client's choice of monitoring services.

Yes, we do offer fully diverse A and B power feeds. All A-B power is supplied via multiple (N+1 redundant) generators and resilient UPS systems across independent power distribution paths.

Yes, we will provide managed services for your equipment located in Servecentric colocation facilities. Managed services are a customised solution to meet your requirements. Please get in touch with sales to discuss options.

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