We're hiring again at Servecentric! 

Right now, we are looking for a Data Centre Support Technician.
 


Job Title: Data Centre Support Technician

Location: Servecentric Ltd, Blanchardstown Corporate Park, Dublin 15

Reporting to: NOC Supervisor

Hours of Work: Shift

The Data Centre Support Technician is based on the constant (24x7x365) monitoring of customer and internal equipment which is primarily located onsite. There is a shift pattern in place. The role of the Data Centre Support Technician is as follows:-

  • To act as a central point of contact for all customers by phone, fax, email or any other medium
  • Constant monitoring of Servers and Network equipment and BMS (Building Management System) 24x7x365
  • Logging and reporting of all technical support calls on the helpdesk
  • Management of all Ticket lifecycle through to closure
  • Analysing and responding to issues/queries
  • Respond, Troubleshoot and resolve critical problems
  • Administration of Windows 20XX servers – hardware and software, HyperV, Troubleshooting
  • Administration of Linux servers– hardware and software,
  • Administration of Security Infrastructure Fortigate, Juniper, cisco,
  • Administration of Networking Infrastructure – Cisco, Juniper, Brocade
  • An understanding of Networking concepts, topologies, protocols, cabling required
  • Hands on installations of Customer equipment inclusive of documentation
  • Perform miscellaneous duties as required
  • ITIL Foundation certification an advantage
  • Looking after Building access for all customers and 3rd party Vendors
  • Monitoring Backup Reports for failures or any other issues

Qualifications:- CCNA or JNCIA an advantage

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