Why do organisations choose Servecentric? We surveyed our customers to find out.
Intro
When businesses choose a data centre provider, reliability, security, responsiveness, and trusted support are usually at the top of the list.
To better understand what matters most to our customers, we recently conducted a customer satisfaction survey. The results provide valuable insight into what organisations expect from their data centre partner and how Servecentric is performing against those expectations.
What Do Customers Consider Most Important in a Data Centre?
One of the most common questions businesses ask when evaluating a data centre provider is:
"What should I look for in a data centre partner?"
According to our survey, customers consistently ranked the following as the most important factors:
Interestingly, not only were reliability and security the most important factors to respondents, but also the areas where Servecentric received our highest ratings.
How Satisfied Are Servecentric Customers?
Customer satisfaction is one of the clearest indicators of service quality.
Our latest survey found that:
76% rated Servecentric better than other data centres they have worked with and 100% we were either as good or better!
These results suggest that customers value not just our infrastructure, but also the support and expertise behind it.
Why Do Customers Choose Servecentric?
When asked about their experience, customers consistently highlighted:
Reliability
Applications, services and business operations depend on infrastructure being available when needed. Customers identified reliability as one of the primary reasons they continue to work with Servecentric.
Security
Protecting critical systems and data remains a major concern for organisations. Customers rated our security capabilities among our strongest attributes.
Access to People
Many customers told us they value having direct access to key technical personnel who understand their environment and can respond quickly when required as opposed to opaque portal only support systems.
Agility
Unlike larger providers where processes can be unweildy, customers appreciated our ability to respond quickly to changing business needs.
What Are Customers Planning Over the Next 12 Months?
Another encouraging finding was that:
50% of customers are planning to expand their infrastructure requirements over the next year.
This growth reinforces the importance of ensuring we continue to deliver the reliability, security, expertise and support our customers expect.
Frequently Asked Questions
How reliable is Servecentric?
Reliability was rated as one of the most important factors by customers and was also one of the areas where Servecentric received its highest survey scores.
Would customers recommend Servecentric?
Yes. In our most recent customer survey, 100% of respondents said they would recommend Servecentric to a colleague.
How does Servecentric compare to other data centres?
76% of surveyed customers rated Servecentric better than other data centres they have worked with, while 100% rated us as good as or better than alternatives.
What do customers value most in a data centre provider?
Reliability, security, technical expertise, responsiveness and flexibility were identified as the most important factors.
Is Servecentric suitable for growing businesses?
Based on our survey, 50% of customers are planning to expand their infrastructure over the next 12 months, demonstrating confidence in our ability to support growth.
In summary
The survey confirmed that Servecentric customers continue to value the fundamentals that matter most in a data centre environment: reliability, security and access to experienced people.
While we're pleased with a 94/100 satisfaction score and a 100% recommendation rate, the feedback also helps guide our future investments and improvements.
Thank you to every customer who took the time to share their views. Your feedback directly shapes how we continue to develop our services.
