Remote Hands and Eyes support is an on-site technical service provided by a data centre that allows engineers to perform physical tasks on behalf of customers 24 hours a day, 365 days a year. Businesses use Remote Hands services to reduce downtime, speed up issue resolution, and avoid sending staff to the data centre during incidents.
Data Centres play a critical role in the digital world we live in. They host critical applications, services, data and connectivity for organisations across all facets of industry and commerce. Companies that use Data Centres require a secure, safe, clean, highly connected and resilient environment for their infrastructure, but things can still go bump… and usually in the night
Unexpected outages that result in downtime can result in lost productivity, revenue, reputation and customer trust. Having 24x7x365 remote support with a quick response time ensures that any issues that arise in the Data Centre can be quickly identified and resolved, minimizing the duration and impact of downtime. This support also helps to prevent minor incidents from escalating into major problems
Utilising 24x7x365 remote support provides great peace of mind for organisations that rely on their Data Centres. It can reduce costs associated with on-call staff and unplanned site visits to the Data Centre. This is particularly important for businesses that operate in a global market, running business operations across multiple time zones or any company providing online services outside of local business hours
Servecentric maintains an onsite presence at all times in order to provide 24 x 7 support with a 15 minute response time SLA for priority one issues. To find out more, visit servecentric.com/24x7-remote-hands.
Q. What is Remote Hands and Eyes Support?
A. Remote Hands and Eyes Support is a 24x7x365 service provided by Servecentric's on-site data centre team, enabling customers to have physical tasks, inspections and troubleshooting carried out on their behalf.
Q. What tasks can Servecentric's Remote Hands and Eyes team perform?
A. Tasks can include server reboots, equipment inspections, cable checks, hardware troubleshooting and general operational assistance within the data centre.
Q. Why is Remote Hands and Eyes Support important?
A. It helps organisations reduce downtime, resolve issues faster and avoid unnecessary travel to the data centre during critical incidents.
Q. Is Remote Hands and Eyes Support available outside business hours?
A. Yes. Servecentric maintains an on-site presence 24 hours a day, 365 days a year to support customer infrastructure.
Q. What response times does Servecentric offer?
A. Servecentric provides a 15-minute response time SLA for Priority 1 issues, helping ensure rapid incident response when it matters most.
Q. Who benefits from Remote Hands and Eyes Support?
A. The service is ideal for organisations that colocate infrastructure in a data centre and require reliable, around-the-clock operational support.
